Exchanges and Returns

You may request an exchange or return of a product within 7 calendar days of receipt. The following conditions must be met:

1. The product must be returned in its original packaging;

2. The product must be returned with no signs of use or wear, i.e., in the same condition as it was received;

3. The product must be returned with tags (or protective liners) attached, along with all manuals and accessories that accompanied it.

4. We do not offer exchanges for products that do not fit the customer: We provide the measurements of our products in centimeters to avoid errors when choosing the size. As stated in the Consumer Defense Code - Article 18, there is no legal obligation for the retailer to perform exchanges due to customer regret regarding color, size, model, or any other reason.

IMPORTANT: We will not accept returns if the above conditions are not respected.

HOW TO REQUEST AN EXCHANGE OR RETURN
Send an email to (store email) and provide:
1. Product name;
2. Order number;
3. Email address used for the purchase;
4. Reason for the exchange or return;
5. VIDEO PROVING THE DEFECT
Once all matters regarding the product return are confirmed, we will provide the return address and reimburse the amount paid for the product and shipping.

REIMBURSEMENT METHODS

Credit card chargeback: this refund may appear on up to two billing statements after the payment gateway completes the return process.

PIX - Transfer to the customer's account, which can be completed within 10 business days after the return is confirmed.